Refund Policy
If you are not happy with your order we will gladly refund you in full.
The following items can't be returned or exchanged
- Custom or personalized orders
- Digital downloads
Returns and exchange details
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bigtimeposters@gmail.com. Please note that returns will need to be sent to the following address:
BIGTime Posters
PO BOX 490
9860 NIAGARA FALLS BLVD
NIAGARA FALLS NY 14304-0490
United States
You can always contact us for any return question at bigtimeposters@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bigtimeposters@gmail.com.