FAQs

Q: When will I receive my art?

A: We ship every Monday and Thursday. We use UPS GROUND for all orders. Order always come with full tracking and usually arrive within 3 to 10 business days from your shipment notification.

Q: Is a frame included in the price of the poster?

A: Sorry no. Frames are not included

Q: Where can I get a frame/frames for my new art?

A: We recommend ArtToFrame.com or Michaels Arts n Crafts.

ArtToFrame Affiliate Link Below.

https://arttoframe.go2cloud.org/SHt

Q: Can I return/exchange my art?

A: Yes! Just email us at bigtimeposters.com and we'll gladly instruct you how we will either refund you in full or send you a replacement.

Q: What if my art arrives damaged?

A: No problem. Just email us a picture of the damaged art to bigtimeposters@gmail.com, and we will refund you in full or send you a replacement at no cost.

Q: Do I have to pay a Duty or Custom Fee?

A: No. There are zero duty or custom fees on orders when ordering from the USA.